Privacy Policy

1. Data controller

Personal data collected through this website is processed by:

Laurent Marchal, owner of Le Refuge Sauvage — Lieu-dit Le Bois Clair, 6900 Marche-en-Famenne, Belgium

2. Data collected

In connection with a booking request, we collect the following data:

First name and last name
Email address
Phone number (optional)
Desired stay dates and number of guests
Free-text message (optional)

We do not collect or store any banking data. Payments are handled entirely by our service provider Stripe, subject to its own privacy policy.

3. Purposes and legal basis

Purpose	Legal basis (GDPR)
Processing your booking request	Art. 6(1)(b) — performance of a contract
Sending confirmation and stay information	Art. 6(1)(b) — performance of a contract
Compliance with legal obligations (accounting, tax)	Art. 6(1)(c) — legal obligation

4. Data recipients

Your data is never sold or transferred to third parties for commercial purposes. It may be shared with the following technical sub-processors, strictly for service delivery:

Stripe — secure online payment processing
Resend — sending confirmation and notification emails

These sub-processors are bound by confidentiality obligations and only use your data for the purposes for which it was shared.

5. Retention periods

Data category	Retention period
Booking data (identity, stay)	[To be completed according to applicable legal obligation]
Payment data	Not retained — processed exclusively by Stripe
Unsuccessful requests (cancelled or rejected)	6 months

6. Your rights

In accordance with Regulation (EU) 2016/679 (GDPR), you have the following rights over your personal data:

Right of access (Art. 15) — obtain a copy of the data held about you
Right to rectification (Art. 16) — have inaccurate or incomplete data corrected
Right to erasure (Art. 17) — request deletion of your data, subject to legal retention obligations
Right to restriction of processing (Art. 18) — temporarily limit the use of your data
Right to data portability (Art. 20) — receive your data in a structured, machine-readable format
Right to object (Art. 21) — object to processing in certain circumstances

To exercise any of these rights, contact us by email at bonjour@refugesauvage.be.

We will respond within a maximum of one month from receipt of your request.

If you are unsatisfied with our response or have a complaint, you have the right to lodge a complaint with the data protection authority in your country of residence.

7. Cookies

This site uses essential technical cookies required for its operation. For more details on the cookies used and how to manage your preferences, see our Cookie Policy.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or accidental disclosure.

9. Changes

We reserve the right to amend this policy at any time to keep it in line with applicable regulations. The version in force is the one published on this page, showing the date of last update.